Return Policy
At The Brick Vault, all rented LEGO® sets must be returned safely and within the agreed rental period.
Rental Returns
Please return your LEGO® set by the return date specified with your rental. All sets should be securely packaged using the provided or appropriate packaging.
Returning Your Set
Before returning your rental, please ensure:
- All LEGO® pieces and accessories are included.
- Any supplied instructions and materials are returned.
- The set is securely packed to prevent damage during transit.
- The provided return instructions are followed.
Missing or Damaged Pieces
If pieces are lost or damaged during your rental, please contact us before returning the set. Depending on the extent of the loss or damage, additional charges may apply.
Late Returns
Sets returned after the agreed return date may be subject to additional rental or late-return charges. Please contact us as soon as possible if you expect a delay.
Incorrect or Damaged Deliveries
If your rental arrives damaged, incomplete, or incorrect, please notify us promptly so we can resolve the issue.
Contact Us
For any questions regarding your return, please contact:
The Brick Vault
admin@brick-vault.shop