Last Updated: August 2026

At The Brick Vault, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, rent products, place an order, request availability notifications, or contact us.

By using The Brick Vault website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or rental services, we may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Account and login information
  • Order and rental history
  • Products and LEGO® sets you have rented
  • Products for which you request availability notifications
  • Payment and transaction information
  • Messages and enquiries sent through our website
  • IP address, device type and browser information
  • Website usage and cookie information

Payment card details are generally processed securely by our third-party payment providers and are not stored directly by The Brick Vault.

2. How We Use Your Information

We use personal information where necessary to operate and improve The Brick Vault and provide our rental services. This may include:

  • Creating and managing your customer account
  • Processing rental bookings and orders
  • Processing and verifying payments
  • Checking LEGO® set availability
  • Managing rental periods
  • Arranging delivery and returns
  • Providing order and rental updates
  • Sending “Notify Me When Available” alerts
  • Responding to customer enquiries
  • Providing customer support
  • Managing refunds or cancellations
  • Preventing fraudulent or unauthorised transactions
  • Improving our website and customer experience
  • Maintaining website security
  • Meeting legal, accounting and regulatory obligations
  • Sending promotional communications where you have provided consent

3. Customer Accounts

Customers may create an account with The Brick Vault to access features such as rental history, current orders, account information and product availability.

You are responsible for keeping your account credentials secure. Please contact us if you believe your account has been accessed without your permission.

4. Rental and Order Information

When you rent a LEGO® set from The Brick Vault, we collect the information required to process and manage your rental.

This may include your contact information, delivery details, selected products, rental dates, rental charges, payment status and information relating to the return of the rented products.

We may retain relevant transaction records for accounting, customer support, dispute resolution and legal purposes.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Payment providers may collect information required to securely authorise and process your transaction. Their handling of your information is also governed by their respective privacy policies.

The Brick Vault does not sell your payment or personal information.

6. Product Availability Notifications

Where a LEGO® set is currently unavailable, you may choose to use our “Notify Me When Available” feature.

If you request a notification, we may store your email address and product preference so that we can notify you when the requested product becomes available for rental.

You may unsubscribe from these notifications where applicable.

7. Cookies and Tracking Technologies

The Brick Vault uses cookies and similar technologies to provide and improve website functionality.

Cookies may be used to:

  • Keep products in your shopping cart
  • Maintain your login session
  • Remember certain preferences
  • Process essential WooCommerce functionality
  • Understand how visitors use our website
  • Measure website performance
  • Improve security and prevent fraud

Where required by applicable law, non-essential cookies will only be used after you provide consent.

Please refer to our Cookie Policy for further information.

8. How We Share Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties that help us operate our business, including:

  • Payment processors
  • Delivery and courier providers
  • Website hosting providers
  • WooCommerce and related service providers
  • Email and notification providers
  • Website analytics providers
  • Security and fraud-prevention services
  • Professional advisers
  • Government or regulatory authorities where legally required

We only share information where reasonably necessary to provide our services or meet our legal obligations.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration or loss.

However, no online service or data transmission method can be guaranteed to be completely secure.

10. Data Retention

We retain your information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may be retained for longer where required for legal, accounting, taxation, fraud prevention or dispute-resolution purposes.

11. Marketing Communications

If you choose to receive promotional emails from The Brick Vault, we may send you information about products, new LEGO® sets, offers and other relevant updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

Essential communications relating to your orders, rentals or account may still be sent.

12. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Restrict certain processing activities
  • Object to certain uses of your information
  • Request a copy of your information
  • Withdraw consent where processing relies on consent
  • Opt out of marketing communications
  • Submit a complaint to the appropriate data protection authority

To exercise any applicable rights, please contact The Brick Vault.

13. Children’s Privacy

Our rental and checkout services are intended to be used by adults who are legally able to enter into a rental agreement.

We do not knowingly collect personal information from children where prohibited by applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites or services. The Brick Vault is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, rental services, business practices or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your information is being handled, please contact us:

The Brick Vault
Email: admin@brick-vault.shop