At The Brick Vault, we aim to provide a smooth and reliable LEGO® rental experience. If you experience an issue with your booking, please review our refund terms below.

Cancellation Refunds

If you wish to cancel a rental booking, please contact us as soon as possible. Refund eligibility will depend on whether your order has already been prepared or dispatched.

Damaged or Incorrect Orders

If your rental set arrives damaged, incomplete, or is different from what you ordered, please notify us promptly. Once the issue has been reviewed, we may provide a replacement, account credit, partial refund, or full refund where appropriate.

Approved Refunds

Once your refund has been approved, it will be processed back to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Non-Refundable Situations

Refunds may not be available where:

  • The rental period has already been completed.
  • The customer changes their mind after the set has been dispatched.
  • The set has been damaged through misuse or improper handling.
  • Rental terms or return requirements have not been followed.

Contact Us

For any questions or refund requests, please contact:

The Brick Vault
admin@brick-vault.shop