How does The Brick Vault rental service work?

Browse our collection, choose an available building set, select your preferred rental dates and complete your booking online. We will prepare and deliver the set, ready for you to build. When your rental period ends, carefully repack the set and return it using the provided instructions.

What is included with my rental?

Each rental includes the selected building set, organised components, building instructions where available, protective packaging and return instructions. Any additional accessories included with a particular set will be listed on its product page.

How can I check whether a set is available?

The availability calendar on each product page shows the dates currently open for rental. Select your preferred rental period before adding the set to your basket. Availability can change as other customers complete their bookings.

Can I be notified when an unavailable set returns?

Yes. If a set is currently unavailable, select the “Notify me when available” option on its product page. Enter your email address, and we will notify you when the set becomes available to rent again.

Are the sets cleaned between rentals?

Yes. Every returned set is inspected, organised and professionally cleaned before being sent to the next customer. We take great care to ensure each rental arrives clean, presentable and ready for an enjoyable building experience.

What should I do if a piece is missing?

Please check the packaging and surrounding area before contacting us, as smaller pieces can sometimes become separated during unpacking. If a piece is missing, email admin@brick-vault.shop with your order number and details of the missing component.

What happens if I lose or damage a piece?

We understand that accidents can happen. Contact us as soon as possible and explain what has been lost or damaged. Depending on the component and circumstances, a reasonable replacement or damage charge may apply.

Can I extend my rental period?

Rental extensions may be available if another customer has not already reserved the set. Contact us before your scheduled return date. An extension is only confirmed once approved by The Brick Vault, and additional rental charges may apply.

How do I return my rental set?

Repack the set carefully using the supplied packaging and follow the return instructions included with your order. Attach the provided return label where applicable and hand the parcel to the approved courier by the stated return deadline. Keep your postage receipt until the return is confirmed.

Can I manage my bookings through my account?

Yes. Log in to your customer account to view your orders, rental information and booking status. Your account also makes future checkouts quicker and allows you to keep track of your activity with The Brick Vault.